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Technical Support

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System Management

Are there any known issues with Sunsynk Connect, especially regarding 3-Phase systems.

I have multiple systems managed under my account (which I own), however the 3-phase unit is suddenly reporting 'command failed' when attempting any system configuration changes.

It says "the plant has been shared to you as a Visitor, to chang settings it needs to be shared to you as Manager".

Yet I am the owner and manager. (2.5 years).

The remainder of the plants are all fine.


SunSynk Connect also very slow when accessing that plant, hence thinking its a backend issue.

48 Views
HiTech
HiTech
Nov 13, 2024

Just tested adjusting settings and now successful. Nothing changed locally nor logged, so can only expect backend SunSynk Connect issue.

All systems manageable again.



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