Technical Support

I have been experiencing some issues with the Sunsynk datalogger where it randomly just resets my Daily PV Production.

This happens every now and then for me - my PV generated builds up during the day and then at some point just resets to 0 which causes the app to think that very little power was generated that day. I can actually see in the app that the PV generated for the day would go up to, for example, 15 and then the next time I log into the app my PV generated was reset and it's close to 0.

If you look at the 2 images Im attaching, you'll see the "Day" view still shows all the instantaneous readings correctly and from that it's possible to see that I generated much more than the 3.4kWh reported by the "Month" view.