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Data Migration Update | Sunsynk Connect

UPDATED: 04/12/2023

Dear Sunsynk Connect Users,

We are pleased to inform you that the user migration from Region 1 (R1) to Region 2 (R2) has been successfully completed. Within the next 24 hours, your data logger connection will transition to R2, allowing all live data to be processed on this region.

Upon completion of the transition, you will receive a notification on your app. Simply log out, switch to R2, and log in again.

The migration of your historical data will occur over the next couple of days. Please be aware that this process may be slow due to the volume of data. It is important to note that this will not affect the performance or operation of your inverter in any way.

Best Regards,

Joel Egan | CIO


UPDATED: 23/11/2023

Dear Sunsynk Connect Users,

We want to inform you that the migration of Region 1 to Region 2 is scheduled to commence on Tuesday 28th November. Here are the key details:

  1. Account Migration and Application Move:

    • Initially, we will migrate all user accounts and relocate the application, ensuring that all new data will be displayed on Region 2.

  2. Historic Data Migration:

    • Subsequently, historic data migration will take place, and we anticipate this process to span approximately 7 days.

  3. Account Integration for Users on Both Regions:

    • For users with accounts on both Region 1 and Region 2 using different usernames, we will introduce a feature on the web portal. This feature will facilitate the merging of the two accounts. Detailed instructions for this process will be provided a few days later.

Please be assured that this migration will not impact the operation of your inverter in any way.

We appreciate your understanding and cooperation during this transition.

Many thanks,

Joel Egan | CIO


UPDATED: 17/11/2023

Dear Sunsynk Connect Users,

I am pleased to inform you that the data issue on our end has been successfully resolved. However, our service provider has identified an issue on their side that regrettably necessitates a slight delay in the migration.

The migration is now scheduled to commence on Tuesday, 28th November 2023.

To ensure a smooth transition, we will send out a reminder on Monday, 27th November. During this process, we anticipate only 30 minutes of downtime.

Please be advised that the only thing that users will need to do is log in to Region 2. Shortly after, we will remove the regions, restoring your access to the normal login portal.

For users with accounts in both Region 1 and Region 2 under different usernames (email addresses), we are introducing a new feature on the web portal. This feature will allow you to merge your accounts into one for simplified plant management. Detailed instructions on how to perform this merge will be provided.

It is important to note that these changes will not impact the operation of your inverter.

We appreciate your understanding and cooperation as we work to improve your Sunsynk Connect experience. We look forward to having you all seamlessly connected in a single region again.

Best regards,

Joel Egan | CIO


UPDATED: 23/10/2023

Dear Sunsynk Connect Users,

We are pleased to inform you that the migration from MongoDB Business to Enterprise has been successfully completed. However, you may have noticed some data displaying inaccurately. Please rest assured, your data is intact and recoverable. We are scheduled to synchronize this data over the next 24 hours, which should resolve the issue for you.

Furthermore, as a precaution, we will conduct thorough testing to ensure that there are no further issues before commencing the final migration from Region 1 to Region 2. Many of our installers now have two user profiles, one on Region 1 and another on Region 2. If you have created an additional account on Region 2 with a different email address, please do not be concerned. We will be introducing a feature on Sunsynk Connect that allows you to merge these accounts into one.

If all goes well during testing, we plan to execute the migration from Region 1 to Region 2 on Thursday 2nd November 2023.

We appreciate your patience throughout this process and eagerly anticipate reuniting you all on Region 2 in the near future.

Warm regards,

Joel Egan | CIO


Dear Sunsynk Connect Users,

We are preparing to conduct essential maintenance in Region 2, which is scheduled to commence on Friday 13th October at 01:00 GMT. The primary objective of this maintenance is to migrate data from MongoDB Business Edition to MongoDB Enterprise Edition.

Purpose: Our transition from MongoDB Business to MongoDB Enterprise is motivated by our need to facilitate rapid scalability. MongoDB Business edition imposes constraints on storage and services, and we aspire to have the flexibility to expand as per our requirements. MongoDB Enterprise offers us the capability to incorporate multiple shards, allowing us to scale up as needed.

Steps Involved:

  1. We will transition the application to the enterprise edition, ensuring that all new work data becomes accessible within minutes.

  2. Subsequently, we will migrate data from the past 7 days to the enterprise edition. Please be advised that this process may take approximately 2 days to populate in your account.

Region 1 to Region 2 Migration Update: Our migration of data from Region 1 to Region 2 is currently planned for the 25th of October. The slight delay in this migration is attributed to our reliance on our service provider for the release of the MongoDB Enterprise edition. Prior to the migration, we will provide you with a further update.

Thank you for your understanding and cooperation during this essential maintenance period.


Joel Egan | Chief Information Officer

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Any updates on when we will get the old detailed data migrated over to the new platform, I'm still missing all for the 2nd to the 6th of December 2023 and have no detailed data from before the 7th at 09:50 in the morning! Can we have that data migrated over please?

Jan 09
Replying to

Please contact our in-app support


On my old phone the app does not show any data since 4 December. On my new phone when I'm trying to log in (there is no region choice option), it tells me "The account or password you entered is incorrect". What should I do to see my inverter's realtime data?


I have successfully switched to Region 2 on the app. How do I change region on the website? Thanks.


I'm still missing the 5-minute daily details data up until the 4th of December at 07:20 in the morning and all data for the 1st to the 4th of December.

How do I get that old 5-minutes daily data back as I do use it!


Nov 26, 2023

How do I know if my data is Region 1 or Region 2. please?

Thanks, David

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