If a Sunsynk product is at fault we will repair or replace it as appropriate in accordance with the Sunsynk Warranty Agreement.
If the fault is not with any Sunsynk equipment or we have to carry out the work at a time that was not agreed with Sunsynk Customer Care, then a charge will apply. This could be when:
No fault is found.
The fault is on non-Sunsynk equipment.
The fault is due to damage caused by someone at the customer's premises.
The fault is due to theft, loss or removal of equipment.
Equipment is customer owned or rented and the fault is the result of external damage or environmental factors such as lightning, electrical surges or floods.
Installation carried out by a non-qualified electrician.
If the Installer is not in attendance at the address for the agreed date and time.
If the engineers are unable to gain access to the installation.
You will not be charged if the fault is due to a Sunsynk manufacturing defect. However, if the fault is caused by incorrect installation, damage or misuse of our equipment, then the below charges will apply.
If the issue is the cause of damage not reported when the case is made, then there may be a charge that we were previously unable inform you of.
An engineer site visit will be £350 +VAT, This covers engineer labour ONLY.
You will also be charged at the rate of £0.45 per mile using Sunsynk UK Ltd registered office as the starting point. If you are further than 150 miles from the Sunsynk UK Ltd registered office, an additional cost of £200 will be charged to cover accommodation.
There may be a charge if an engineer is called out to resolve a fault that could have been resolved by yourself. To avoid unnecessary charges always check your connections and equipment according to the Sunsynk manual before before submitting the form below.
Sunsynk UK Ltd, 17 Turnstone Business Park, Widnes, Cheshire, WA8 0WN, United Kingdom.