top of page

Technical Support

Openbaar·395 leden

I get "Logger Does not Exist" when trying to add my logger on ios app

I'm not sure if it's just me but after reading the manual 3 time I simply can not add a new plant and my inverter using the steps as described:

1) I press the + top right, then

2) "I do not have an installer, continue to creaete"

3) Then scan the QR code on the Wifi dongle

- The I get "Logger Does not Exist"


I got my dongle in the inverter shipping box (i.e. not after purchase). The dongle is connected to my Wifi and I can see the website when I go to the local IP (although I only see one page not multiple tabs as some documents show).


19 weergaven
Gean Boegman
Gean Boegman
2023년 2월 19일

OK, I think I figured a bit out here, there are two apps, 1) SunSynk connect (the one we should use) and 2) Solarman (the one I used get above). Problem is the SunSynk app and website does not allow me to register as it times out and never sends me an activation code (Since yesterday now).


The bad experience continues...

leden

Sunsynk Logo.png

Aanmelden

Bedankt voor uw inschrijving!

+44 151 832 4300

+27 101 003589

sales@sunsynk.com

support@sunsynk.com

Documenten

Garantievoorwaarden van de fabrikant

Garantievoorwaarden van de fabrikant - Zuid-Afrika

Uitgebreide garantievoorwaarden van de fabrikant

Milieubeheerbeleid

Beleid tegen fraude, omkoping en corruptie

Beleidslijn voor ethische inkoop

Beleidslijn voor ethische inkoop

RMA Klant Reparatieformulier

RMA Klant Reparatieformulier

Producten

Eénfase hybride omvormer

3,6 kW
3,6 kW Ecco
5,5 kW
5,5 kW Ecco
8,8 kW
8,8 kW Ecco
16 kW

Driefase hybride omvormer

8 kW
10 kW
12 kW
50 kW

Accu's

5,32 kWh
L5.1
L5.3

Hoogspanningsbatterij

Hoogspanningsomvormer

3 Phase 20/25kW

3 Phase 30/50kW

Sunsynk UK Ltd Unit 8, Total Park,

Bennetts Lane, Shell Green, Widnes WA8 0GW

  • Facebook
  • X
  • Youtube
  • LinkedIn
  • Whatsapp

Deel van Sunsynk Group Limited

© 2025 SUNSYNK UK LTD

Geregistreerd in Engeland 8778087

bottom of page