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Sunsynk Connect Data Migration

Dear Customers,


We have now completed phase 2 of 3 of the migration to the new data centre in London, United Kingdom.


From here on, any new users that register on Sunsynk Connect will be registered in “Region 2” and will not be able to connect to any plants in “Region 1”.


We ask all installers, when creating a new plant for you customer, you must logout of Sunsynk Connect and change your to Region 2, as seen below (this will be temporary).

Phase 3 will start in the coming days, and we will start to slowly migrate all current plants, users and data in Region 1 to Region 2.


Once phase 3 is complete, all Sunsynk Connect data will be hosted in the London Data Centre.


Warmest Regards,


Joel Egan

Head of IT.

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Unknown member
Jan 08

I have reinstalled the app on IPhone but I have no option to select the region upon sign-in. How do I go about rectifying this as I am not seeing any data.

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MOD
MOD
Jan 09
Replying to

Everything is on Region 2 now, please contact our in-app support.

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Compliments of the New Year to you all.

I have reinstalled the app on Android but I have no option to select the region upon sign-in. How do I go about rectifying this as I am not seeing any data.


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MOD
MOD
Jan 03
Replying to

Hi Harley, you can contact our customerservices@sunsynk.com

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Hi my region 1 plants now showing as vitual plants but no names so how do I get my names ba k to Identify my plants region 2 plants are fine

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How do I change to region 2 on my PC as I've noticed the new website does not have the option of selecting regions



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My app also stopped showing data since beginning of December. What are we supposed to do?

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