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Sunsynk Connect Update



Dear valued Sunsynk customers and users,


We extend our sincerest apologies for the recent service disruption experienced over the weekend and this morning. We acknowledge the shortfall in communication regarding these issues.


The outage stemmed from modifications made to one of our Redis servers. While such alterations typically occur seamlessly, regrettably, an unexpected disruption ensued. Rest assured, we have pinpointed the problem and added additional measures to better our resilience, reducing the likelihood of recurrence.


We are meeting with our solution architects this week to conduct a comprehensive post-incident review. The aim is to formulate an actionable strategy geared towards fortifying our system resilience. We commit to informing you well in advance of any forthcoming changes.


Furthermore, we are currently developing a notification system, integrated within our app and various Sunsynk communication channels, to promptly alert customers of any service-related issues. Additionally, a dedicated service status page is underway, facilitating access to updates and forthcoming maintenance schedules.


We are deeply grateful for your unwavering support of the Sunsynk brand. Your dedication to our products does not go unnoticed, and we are fully committed to resolving these challenges promptly. Your continued loyalty is invaluable to us, and we remain steadfast in our commitment to serving you.


We appreciate your understanding and patience during this period.


Best regards,


Joel Egan | Group CIO


[Note: We also acknowledge peoples' concerns regarding the graph data history only going back 30 days and then being summarized into a bar chart format in the Month, Year and Total tabs. Further communication will be announced about this later.]

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108 Comments


HI 5 TEAM & Joel

Thanks for the feedback.

We truly hope you guys can sort this out ASAP and inform us when completed.

Margate RSA

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Unable to use the mobile app since this morning. What is the issue?

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I haven't been able to get into my Sunsynk Connect the whole day. I get Login Timeout errors. Is there an issue on your side?

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Please advise why i have not been able to use my app for months now. Only comes on line now and again for a few minutes only! When will this end and when will i be able to use my app again??

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MOD
MOD
May 06
Replying to

Maybe its your phone that is the problem. Clear your cache, update your phone, restart your phone, update or re-download the Sunsynk Connect.

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Unknown member
Apr 20

Please advise. Disconnected from grid on one of the first decent days of sunshine.

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