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Sunsynk USA

Lifelynk / Powerlynk

Masterfully crafted with plug-and-play connections to simplify and speed up installation, it is perfect for small residential and commercial spaces.

Our dedicated Sunsynk Connect platform enables full control, visibility, and access to the system, making site-specific customisation easy. 

The Lifelynk has everything you need to install this cutting-edge storage solution. In-built connection points give access to the Load, Grid, CT, and Wi-Fi Data logger ports, making it a true “plug and play” system. 

From the pre-set factory settings to the in-built connection ports, the Lifelynk has been designed with convenience and hassle-free installation in mind. 




24 Hours 7 days a week Support in 20 Languages


INTERACTIVE

ƒ Easy and simple to understand LCD display.

ƒ Supporting Wi-Fi or GSM monitoring.

ƒ Built-in MPPT trackers.

ƒ Smart settable 3-stage MPPT charging for optimised battery performance.


COMPATIBLE

ƒ Compatible with main electrical grid voltages.

ƒ 230V s or 110v single-phase, pure sine wave inverter.


CONFIGURABLE

ƒ Fully programmable controller.

ƒ Programmable supply priority for battery or grid.

ƒ Programmable multiple operation modes: on-grid / off-grid & UPS.

ƒ Configurable battery charging - current/voltage based on the application.


SECURE

ƒ Overload / over-temperature / short-circuit protection.

ƒ Smart battery charger design for optimized battery protection.

ƒ A limiting function was installed to prevent excess power overflow into the grid.


APPLICATIONS

ƒ Power shedding (home/office/factory).

ƒ UPS (Uninterrupted Power Supply).

ƒ Remote locations with solar.

ƒ Building sites.

ƒ Telecommunication.



For more information, please see the link:- https://www.sunsynkmobile.com/lifelynk








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Unknown member
Mar 08

Hi THERE!

I HAVE ELEVEN PANELS , 13Kwh INVERTER TWO 5kwh BATTERIES,

PLEASE PUT ME IN TOUCH WITH YOUR SUPPLER FOR ONE MORE 5KWH BATTERY

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Replying to

What country are you in?

Do you have a contact number?

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Dear Keith,

Sorry to say, but there is NO Sunsynk support in South Africa.


I've been trying since 1st of November 2023 to get 4 issues resolved on a 3.6kw Lifelynk.

1. After loading shedding when power comes back on battery SOC drops to 0% and unit trips out.

2.The battery capacity indicates 0ah.

3. The battery temperature indicates 0 C.

4. The most important issue that is driving the customer crazy is the fan (which is very noisy) comes on every 20 minutes and run for 20 minutes day and night.


I've opened numerous tickets and sent many emails. The tickets just get closed " issues resolved "


The product may be good, but support is useless.


Maybe you…


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Replying to

There is support you need to contact through the main telephone number. Incidentally I can expedite this to our customer service department. Do you have a telephone number please

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Unknown member
Mar 06

Good day


Please could yourl halp me i am an installer a new one at that too, and all of a sudden

My app logs me out and when i come back in i can find my plants on the app

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MOD
MOD
Mar 06
Replying to

Hi Pradesh, please message our in-app support correspondents which can be found in the application center.

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Fix the faults on the App before rolling out new products cant use hardware on faulty app

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HI Good morning, what a beautiful hot day in Margate South Africa...

Team please can someone answer why have SUNSYNK been "OFF LINE" for 2 days now.. no details on my app.. and there was no notifications about it..

I had my system check out and its working fine when looking at the onbord controls..

Kind regards

Andy

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Replying to

The OFFLINE problem is due to a crash of Sunsynk's UK server.

It's happened quite a few times since the migration of the portal from China ("Region 1") to the UK ("Region 2"), but never as long as today (3 March 2024).

Our Plants have gradually come back online this morning, but the connections are still patchy.

Make sure your inverter's Time and Date are still correct- they got messed up with the outage. That affects your discharge profile...

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