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🚨IMPORTANT NOTICE FOR ALL SUNSYNK APPROVED INSTALLERS🚨

Updated: Jul 5, 2023



At Sunsynk, we value quality and professionalism. In line with this commitment, we kindly request that all Sunsynk Approved Installers re-register via our new application form by 1st August 2023 to remain on our database.

This is to ensure that our Approved Installers are well represented with their most up-to-date information, and that Sunsynk customers are given the best possible service.

Failure to re-register by August 1st, 2023 may result in temporary suspension or complete removal of your certification. After this date, any documentation confirming your certification will become invalid.


How to re-register

Simply click the button below to access our new application form. Follow the instructions carefully and provide accurate and up-to-date information to facilitate a seamless update of your details.


All South Africa based installers must provide all the documentation requested in addition to their electrical qualifications. Failure to this may result in an unsuccessful application.


You will be required to provide a screenshot from Sunsynk Connect that states both your name and the number of completed installs. We understand that the current app display does not present this information on a single page. To access the desired display, please visit www.sunsynk.net and log in using your app credentials. This will enable you to conveniently view your name and inverter count displayed together. You can access this feature using a browser on either a mobile device or a desktop computer.


Once your form is submitted, your application will be reviewed. You will receive confirmation of your updated approval status via email. Upon receiving this confirmation, you will be assigned a new certification number. To obtain updated documentation, please contact customerservices@sunsynk.com.

We highly recommend completing the reregistration process as soon as possible to avoid any last-minute rush and to guarantee your continued approval status with us.

If you encounter any technical difficulties or have any questions regarding the re-registration process, please don't hesitate to reach out to our support team at customerservices@sunsynk.com. We are here to assist you and ensure a smooth experience.

Thank you for your attention to this matter. We truly value your dedication and contribution as a Sunsynk Approved Installer, and we look forward to continuing our partnership with you.

 

Contact your nearest distributor directly for all sales queries.


For customer service and technical queries, please contact customerservices@sunsynk.com.

UK Tel: +44 151 832 4300 (8:30am - 5:00pm)

SA Tel: +27 10 100 3589 (8:30am - 5:00pm)

Out of Hours Tel: +44 151 832 4305

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11 Comments


Unknown member
Feb 20

What do I do when a Synsynk approved installer that installed my system cannot resolve my issues and I get a comment like look at the Sunsynk youtube videos to see how the app works! I do however not have full access. If i look at the videos it states that only the installers should do changes and we could loose our warranty if I do my own setting changes.

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MOD
MOD
Feb 21
Replying to

Contact our in-app support to change your access level, or Request here on the Sunsynk Connect Tab or on our helpdesk site. You can also email customerservices@sunsynk.com for help!

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Julle moet julle kak regkry! Julle firmware upgrades is reeds 'n fokkop! My Victron installasies loop glad.

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Lourens Liebenberg
Lourens Liebenberg
Jul 05, 2023

I can't seem to find the screen showing the total installations registered on my profile?? Please help!!!

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GeorgiaSunsynkOnline
GeorgiaSunsynkOnline
Jul 05, 2023
Replying to

Hi Lourens,


Our current app display does not present your name and inverter count on the same page. To access the desired display, please visit www.sunsynk.net and log in with your app credentials. This will display your name and inverter count together so you can take the required screenshot. You can access this view using a browser on either a mobile device or a desktop computer.


Thank you for bringing this to our attention - the blog post has been updated with guidance regarding this 🌞

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GeorgiaSunsynkOnline
GeorgiaSunsynkOnline
Jul 04, 2023

UPDATED NOTE: We're receiving some emails through via our Approved Installer Spotlight form which is at the bottom of the page. This is not the application form.


Please wait a few moments for the application form to load at the top of the page. Once completed, you will receive an email within a few minutes confirming that you have completed the application with the subject title "Approved Installer Application".

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GeorgiaSunsynkOnline
GeorgiaSunsynkOnline
Jul 04, 2023
Replying to

This is what the application form looks like.


Thanks,

Georgia @ SunsynkOnline

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Thanks, we will submit asap.

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