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Questions and Answers from our Forum

I have Put together this video covering some of the common questions and answers that people have asked on our forums, I hope it’s not too boring 🙂🙂




 
 
 

43 Comments


slade.welsh
4 days ago

Good evening, I need some assistance please

I’ve got x2 8.8kw Sunsynk invertes installed with Lithium batteries

The problem I’ve picked up is the prepaid meter is charging me R4000 a weak and I was told that would disappear with in time. It’s been more then six weeks now and nothing is improving and actually getting worse

I’ve got x20 550w solar panels on the roof. From those panels it run to the inverters. The one inverter is the master and the other is the slave

What settings should I change to make the inverters/ solar priority over the Grid. What I’m wanting is for the entire house to run on solar as if it’s off grid and…

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MOD
MOD
3 days ago
Replying to

Please email support@sunsynk.com

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Harry Wiltshire
Harry Wiltshire
Dec 11, 2024

Hi I have been fitted a 2nd sunsynk battery to my existing sunsynk battery and now the battery are not discharging at my set times

Can you tell me what the inverter settings are for the inverter to see if I've got any of them wrong

The inverter lights are all OK so I'm at a loss

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MOD
MOD
Dec 12, 2024
Replying to

You're best to use the in-app support for assistance on this issue.

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Unknown member
Jan 06, 2024

Hi, Ever since the software upgrade on my Sunsync 8kW system, the figures on my app don't make sense anymore as they do not add up. An example is that if I am generating 2Kw from my panels, the combined amount of my feedback into the grid and my consumption can be around 3.5kW, it used to be fine before the upgrade.

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Unknown member
Aug 15, 2023

Good day all. Some help please. I have a sunsynk-5k-sg01lp1 inverter. We sold our house and moved with the inverter. However, we realized after taking the inverter out of storage that the wall bracket was still left behind in our previous home. Unfortunately we are unable to go back and get it as we relocated. Any ideas..... where I can purchase a spare bracket please ? Thanks.

ree

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MOD
MOD
Aug 16, 2023
Replying to

Try with a distributor.

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houtmosaiek
Jul 08, 2023

Hi there

Just want 2 ask i have a 5kw sunsynk when liadshedding kicks in the inverter shuts down my 2 mppts and the incoming watts falls to 7watts it picks up to normal after about 8 to 10 min any idea what the problem might be thx guys

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