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Software Up Grade

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V ER Y I M P O R T A N T

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Before doing any upgrade on the Sunsynk UI please check that the inverter is newer than:- 1904 xxxx

If older than this model number then the only upgrade that can be done is

E410 Otherwise you will damage the inverter.


Please take care to check the ID number of the inverter before attempting any new upgrade.


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I would like to upgrade my software please advise how.

I belive this is why my clock hasn't updated overnight when the clocks changed in the

Uk for daylight savings.


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MOD
MOD
Oct 31, 2023
Replying to

Hi Maria, if you wish to request a firmware upgrade, you can do so by reaching out to our dedicated teams. There are multiple ways to get in touch with us, and we're always here to assist you.


You can either send an email to our customer service team at customerservices@sunsynk.com


Or Call our UK support team at +44 151 832 4300


Our support team are available during our regular business hours, from 8:30 am to 5:00 pm local time.


Should you have any technical queries outside of these hours, please don't hesitate to reach out to our after-hours support line at +44 151 832 4305. We strive to provide the best possible service and will do our utmost to…


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How can i find out the siftware version of my inverter Unsynk 5k-SG01LP1 Serial 2303190128?

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MOD
MOD
Aug 02, 2023
Replying to

Hi, thanks for reaching out! For any general or technical queries, you can reach us by phone at UK: +44 151 832 4300, SA: +27 10 100 3589, or by email at customerservices@sunsynk.com 🌞

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Unknown member
Jul 21, 2023

Hi ,

My sunsynk inverter did never upgrade automatically and my dongle also doesn't want to connect to the app. The ID are new 2202079351 please help how to do it manually?


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Hi

Can you please share the link where to download the firmware file from for approved installers.

Thank you

Kind regards

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Mike Vos
Mike Vos
Nov 13, 2021

Is there a log indicating the latest firmware for the different inverters with the changes / improvements per version history?

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