Cookie Policy

We use cookies for a variety of purposes to enhance your experience on our website. Essential cookies are required for the basic functionality of the website, such as maintaining your session, remembering your login details, and ensuring security.

Performance cookies collect anonymous information about how visitors use our website. They help us understand which pages are most popular, how visitors move around the site, and whether they experience any errors. This data helps us improve our website's performance.

Functionality cookies allow the website to remember choices you make, such as your language preference or the region you are in, and provide enhanced, more personal features. These cookies may also be used to provide services you have requested.

Targeting cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

Session cookies are temporary cookies that remain in your browser's cookie file until you leave the site. They are used to maintain your browsing session and are deleted when you close your browser.

Persistent cookies remain in your browser's cookie file for a longer period. They are used to remember your preferences and choices across multiple visits. The duration varies depending on the specific cookie and its purpose.

First-party cookies are set by the Sunsynk website directly. Third-party cookies are set by services used on our website, such as analytics providers and advertising networks. These cookies may track your browsing activity across different websites.

We use Google Analytics cookies to collect information about how visitors use our website. This information is used to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors, where visitors have come from, and the pages they visited.

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies, delete cookies, or alert you when a cookie is being sent. Please note that if you disable cookies, some features of our website may not function properly.

To manage cookies in your browser, you can usually find cookie settings in the 'Options' or 'Preferences' menu. You can also visit your browser's help section for more detailed instructions on how to manage and delete cookies.

You can opt out of being tracked by Google Analytics across all websites by visiting the Google Analytics opt-out page and installing the browser add-on. This prevents Google Analytics from collecting information about your website visits.

For more information about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or customise your cookie preferences. You can change your cookie preferences at any time by accessing the cookie settings link in the footer of our website.

By continuing to use our website without changing your cookie settings, you consent to our use of cookies as described in this policy. If you choose to decline non-essential cookies, the website will still function, but some features may be limited.

We regularly review and update our cookie practices to ensure compliance with applicable data protection laws and to reflect changes in our website's functionality.

If you have any questions about our use of cookies or this Cookie Policy, please contact us by email at privacy@sunsynk.com, or by writing to us at: Sunsynk (Pty) Ltd, Data Protection Officer, 123 Solar Drive, Cape Town, South Africa, 8001.

For general enquiries about our products and services, please visit our Contact page or call our customer support line. Our team is available Monday to Friday, 8:00 AM to 5:00 PM (SAST).