Privacy Policy

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, any previous names, username or similar identifier, marital status, title, date of birth and gender. • Contact Data includes billing address, delivery address, email address and telephone numbers. • Financial Data includes any banking particulars, or financial data contained in letters of credit, credit applications, invoicing, statement of accounts or any other financial documents. • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us or one of our approved distributors, installers or resellers. • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website. • Profile Data includes your username and password, name, address and telephone number, purchases or orders made by you, your blog and forum comments, groups, files, notifications and profile settings. • Usage Data includes information about how you interact with and use our website, products and services. We may also collect usage data from your product/s via our Sunsynk Connect / Sunsynk Connect Pro App. • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity.

We do not collect any Special Categories of Personal Data about you. This includes details about your race or ethnicity, religious beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, and information about criminal convictions and offences.

We use different methods to collect data from and about you including through:

Your interactions with us. You may give us your personal data by filling in online forms, engaging with us via social media platforms, or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: • Register your interest in our products • Register your product for warranty coverage • Create an account/profile on our website • Interact with us on social media • Join our mailing list • Contact us for technical queries or support • Register to use our mobile App, Sunsynk Connect / Sunsynk Connect Pro • Enter a competition or participate in a promotion or survey • Request product/distributor/installer information be sent to you • Write to us, call or email us with comments, complaints, or suggestions

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources in connection with the provision of our services.

Data protection laws in the United Kingdom, the European Union, South Africa and other jurisdictions in which we operate, require us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.

Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests.

Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter. We will obtain your consent before sending you any marketing communications via email or text messages and you have the right to withdraw your consent to marketing at any time.

Direct marketing: During the registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from Sunsynk via email or sms. You may also receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving related marketing.

Opting out of marketing: You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you. If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.

Cookies: For more information about the cookies we use and how to change your cookie preferences, please see our Cookie Policy.

We may share your personal data with carefully selected parties but only for the purposes set out above. In addition, we may share your personal data with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the data protection law applicable in the jurisdiction in which you reside and make use of our products. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

As a multinational company with certain centralised functions, we may share your personal data within the Sunsynk Group and this may involve cross border transfers of your data. Whenever we transfer your personal data outside of the UK, to countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it by ensuring that at least one (or more) of the following safeguards are implemented:

• We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data by the European Commission. • We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, by means of an International Data Transfer Agreement.

If you have any questions related to international data transfers, please contact us at policyqueries@sunsynk.com.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may also retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see paragraph 9 below for further information. In some circumstances we will also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

You have a number of rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. • Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data. • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. • Withdraw consent at any time where we are relying on consent to process your personal data. • Request restriction of processing of your personal data.

If you wish to exercise any of the rights set out above, please contact us on policyqueries@sunsynk.com.

You will not have to pay a fee to access your personal data (or to exercise any other rights above). However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive.

We try to respond to all legitimate requests within thirty (30) days. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests.

If you have any questions about this Privacy Policy or about the use of your personal data or want to exercise your privacy rights, please contact us on: policyqueries@sunsynk.com

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). You may also refer a complaint to the appropriate regulator in the jurisdiction in which you reside and make use of our products. We would, however, appreciate the chance to deal with your concerns before you approach the ICO (or any other regulator) so please contact us in the first instance.

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.