Technical Support
Need support? Please contact your installer first for the quickest help. They have the details of your installation and can usually resolve problems immediately.
Live Chat support
Our live chat support is accessible 24/7, 365 days a year through your Connect app!
To access this support:
- 1. Open your Connect App
- 2. Tap on "Me" at the bottom right of the home screen
- 3. Select "Application Centre"
- 4. Then choose "Customer Support"
Support
Raise a Ticket for a Firmware Upgrade
Keep your Sunsynk products running at peak performance
Product Warranty
Register your Sunsynk device or verify your existing warranty details
Forum
Join the Sunsynk online community to get the most out of your Sunsynk experience.
Access Knowledge Base
Explore how-to guides and learn best practices from Sunsynk.
Find an Installer
Use our installer finder to connect with verified professionals in your area.
Find a Distributor
Use our distributor finder to access verified suppliers in your region.
FAQs
Our Offices
Get in TouchOpening Hours: Mon-Fri 8:30am-5pm
Address: Stand 375, Northland Business Park, Angus Crecent Road, Hoogland, Randburg, Johannesburg
Phone Number: +27 10 100 3589
Opening Hours: Mon-Fri 9am-5pm
Address: Unit 8, Total Park, Bennetts Lane, Shell Green, Widnes WA8 0GW
Phone Number: +44 151 832 4300
Opening Hours: Mon-Fri 9am-5pm
Address: Units 702-704, 7/F Texwood Plaza, 6 How Ming Street, Kwun Tong, Hong Kong
Phone Number: +852 3704 4979
Opening Hours: Mon-Fri 9am-5pm
Address: Level 1, 982-988 Wellington Street, West Perth WA 6005, Australia
Phone Number: +61 7 3155 5555
Opening Hours: Mon-Fri 9am-5pm
Address: Henri Wijnmalenweg 8, 5657 EP Eindhoven, Netherlands
Phone Number: +31 40 798 7136
Opening Hours: Mon-Fri 9am-5pm
Address: Tafetana, 32 P.I. Las Andoriñas 38639 Las Chafiras Santa Cruz de Tenerife
Phone Number: +34 822 112 079
Opening Hours: Mon-Fri 9am-5pm
Address: 100 S.Ashley Drive, Suite 600, Tampa, Florida, 33602
Phone Number: +1 813 723 2225