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Technical Support

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akwalsh141akwalsh141
akwalsh141

New Internet connection

I have recently changed my internet router and my Sunsynk app has stopped working.


Is this a coincidence or do I need to update my routre details?


If yes, how do I update my router details?

21 Views
M I daar
M I daar
yesterday

You have to go through a sequence of router pins and solar Dongle pin to change and register so the Dongle on your solar system and Internet Dongle WiFi network communicate with each other.

akwalsh141akwalsh141
akwalsh141
yesterday · joined the group.
16 Views

Bad System Updates?

Has anyone else has some strange experiences with the Sunsynk Connect app over the last month?

I have seen ours start force discharging the battery when on live pricing and now it doesn't seem to be able to read the state of charge on the battery?

I am assuming the regular log outs are updates being pushed live, but the platform seems really unstable. Haven't has the system long so I don't know if this is normal.

Anyone else experiencing strange things?

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Michael Coleman
Michael Coleman
11 days ago · joined the group.
80 Views

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