My system is showing a notification: whic arrive about 5 minutes ago

Dear Customers,

We have now completed phase 2 of 3 of the data migration to the new data centre in London, United Kingdom.

From here on, any new users that register on Sunsynk Connect will be registered in “Region 2” and will not be able to connect to any plants in “Region 1”.

We ask all installers, when creating a new plant for you customers, you must logout of Sunsynk Connect change your region to Region 2 as seen below. You will need to create a new account, add the customers plant, and share it from there (this will be temporary).

Phase 3 will start in the coming days, and we will start to slowly migrate all current plants, users and data in Region 1 to Region 2.

Once phase 3 is complete, all Sunsynk Connect data will be hosted in the London Data Centre (Region 2).

Some customers are getting the error “Failed to obtain inverter information”. If this happens update your app to the latest version V1.7.1 to resolve this.

Warmest Regards,

Joel Egan

Head of IT.