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Technical Support

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Margaret Fussell
Margaret Fussell

Notification when updating App

Please can you notify clients who use your inverter system when you are updating the system/app.

It is most frustrating to not be able to monitor the system and not know if it’s a personal system failure or an update happening.

Thank you

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Chris mann
Mar 04, 2024

Keith, this may not be your area of expertise but this is basic change management that seems to be letting your customer base down. Could I suggest that you include a service health tab in your website where planned and unplanned outages can be visible to your customers.

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