Data Migration Update 17/11/2023 | Sunsynk Connect
Dear Sunsynk Connect Users,
I am pleased to inform you that the data issue on our end has been successfully resolved. However, our service provider has identified an issue on their side that regrettably necessitates a slight delay in the migration.
The migration is now scheduled to commence on Tuesday, 28th November 2023.
To ensure a smooth transition, we will send out a reminder on Monday, 27th November. During this process, we anticipate only 30 minutes of downtime.
Please be advised that the only thing that users will need to do is log in to Region 2. Shortly after, we will remove the regions, restoring your access to the normal login portal.
For users with accounts in both Region 1 and Region 2 under different usernames (email addresses), we are introducing a new feature on the web portal. This feature will allow you to merge your accounts into one for simplified plant management. Detailed instructions on how to perform this merge will be provided.
It is important to note that these changes will not impact the operation of your inverter.
We appreciate your understanding and cooperation as we work to improve your Sunsynk Connect experience. We look forward to having you all seamlessly connected in a single region again.
Best regards,
Joel Egan | CIO