Firmware Upgrade
Hi folks, had our invert and batteries installed yesterday. Got a good handover on the kit. The installer did mention he thinks the inverter may have a slightly older firmware installed as the batteries in the app are all shown as I rather than separate. How do I go about requesting a firmware upgrade please?
Also noticed today than even though the battery was at 97% it was discharging at about 12w or so when there was plenty of energy being exported to the grid, is this normal?
Thanks in advanced.

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https://www.youtube.com/watch?v=jadce1ETPrM - Hope this helps! If you have any other queries please feel free to contact customerservices@sunsynk.com 😊