SunSynk chat
What is the point of having "Chat" in the app when we are told to email in?
This was all I was asking which is a 30 second job.
"Morning is there an issue with live data this morning? My app isn't being updated and neither is the website."
Hi Ivan,
Thank you for reaching out to us. To better assist you, please send an email to our customer service team at customerservices@sunsynk.com. Our customer service team will be happy to help you with any general and technical queries or concerns you may have.
You can also contact our UK support team at +44 151 832 4300 or our South African support team at +27 10 100 3589 during our regular business hours. Our support team is available to assist you from 8:30 am to 5:00 pm local time.
If you have any technical queries outside of these hours, please call +44 151 832 4305, and we will do our best to assist you.
We were able to answer your query today, however, if you have any additional questions or concerns, we kindly request that you email us at customerservices@sunsynk.com. We are striving to improve our chat service and expand our customer support options on our website to ensure a broader range of assistance for our valued customers. We appreciate your patience and for choosing Sunsynk, we look forward to hearing from you soon.
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So acall was logged with sSunSynk as per request and I received this reply
## MY ORIGINAL EMAIL##
Good Morning,
My SunSynk inverter seems to be updating the website intermittently. I first thought this was a local issue (Wifi \ Internet) but I can confirm both are connected and I've not had any issues on any other devices. I noted there was a Mongo DB upgrade and the issues have been happening since then. Can you confirm if the inverter serial number xxxxxxxxxxx with gateway ID xxxxxxxxxxx is having connection issues your end please?
Regards Ivan ## THE RESPONSE FROM SUPPORT ## Hi Ivan,
Thank you for your email - We have checked your plant online and everything is in order - Please see the screenshot below to confirm that your app is working as of 13:15 on the 25th October 2023. Not happy that just because it wasn't happening then that the ticket was closed !!!!!!!!!
## MY FOLLOW UP RESPONSE ##
Hi Jonathan,
It is now, but as discussed this is intermittent, I had another episode this morning were no data was being sent through.
Saying it working now doesn't inspire me with confidence. I would like to know if there are on-going issues please as it's not just me that is having this issue if you look on the SunSynk forum page on your website, there are a number of people having the same issue!
Regards Ivan