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Technical Support

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Plant disappeared from app

My plant disappeared from the Sunsynk app earlier today and have returned. It's not showing as offline, it's completely disappeared. The inverter is definitely on and working fine.


I would normally be happy to wait, but I was playing with the Octopus live settings when it disappeared and I'm worried I've got it set to constantly charge my battery (high price for 'stop charging' setting), which I believe I can only change through the app


I've tried sunsynk.net as well, nothing showing there.


Any suggestions?!

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MOD
MOD
Sep 25, 2023

Hi, you could always try contacting our customer support, at customerservices@sunsynk.com or calling us at +44 151 832 4300

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