What kind of communication should I use with customers?
I’ve been looking into our communication setup again, and the more I analyze it, the clearer it becomes that our PBX system is holding us back. Not just in terms of hardware limitations, but also the lack of flexibility when we want to integrate new features. Every small upgrade requires external technicians, downtime windows, and a lot of planning. It feels like we’re stuck with a system that wasn’t designed for the pace at which hosting providers operate today. I’m starting to wonder if switching to a cloud communication platform would finally solve these bottlenecks.
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If you want a really comprehensive explanation of that comparison, check this article:
https://www.mamboserver.com/blog/cloud-vs-pbx-communication-platforms-for-hosting-providers/ . It does a pretty deep dive into the exact problems you’re describing — slow upgrades, hardware constraints, system rigidity — and contrasts them with what cloud platforms offer. They explain how cloud communication systems eliminate physical maintenance, support instant scaling, and allow hosting providers to quickly roll out new features without interruptions. The article also goes into reliability and redundancy, which is something PBX often struggles with.