Technical Support

For the past few weeks in having an issue with the logger. I don't think it has to do with the recent app issues, which have been updated.

The logger seems to stop sending data to the cloud or disconnects somehow. The app shows there is no gateway.

If I ping the the logger IP, it responds. Is I connect to the logger via it's IP, I am able to and it shows connected to WiFi. My wifi shows the logger is connected. What resolves the issue for a short while, is rescan and reconnect to the WiFi.

Happens several times in the day

Any ideas?

Is there a firmware update for logger?

Would a firmware update on inverter help?

How does one reset the logger, i.e forget network, and reconfigure the logger?

Thanks