Batteries Charging/Discharging at wrong times - inverter parameters zeroing in evenings
I have an 8kw inverter & 2x 5.12kWh CATL batteries. The inverter parameters are resetting to zero at certain times in the evening (not always the same time) the sometimes it will start charging from grid when it shouldn't? Last couple of nights it hasn't charged from grid during off peak hours either? Settings haven't been changed, not getting much help from Sunsynk either, which is pretty disappointing.
Anyone experienced similar or know of any fixes?
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I had an issue about 2 weeks ago when charging from the grid suddenly stopped working. Spoke to my installer and we readjusted the time slots to get it working. However I have not changed any settings on the inverter since them and the inverter failed force charge of the batteries last night. I got onto the online support, they checked all the settings and they have said it is all setup correctly told me to call back if it hasn't worked tomorrow, on questioing the cause I was told I quote that it was a "Glitch" 🙄 I know being from an IT background glitches do not happening and it's probably down to an error in some code somewhere, so it will happen again in the future. I did ask if there was any indication in any logs and was told no, nothing was recorded! I am not hopeful to be honest.