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Technical Support

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Megan Hussey
Megan Hussey

Disconnect from grid notifications

Good Day. Please could someone advise on the following:

  1. Why several of our clients receive "off grid" notifications when there is no load shedding? Often happens more than once a day.

  2. What could the reason be for a delay in power supply when a load shedding kicks in? 1 of our clients experiences a 1-2 minute delay in power suply when they change from grid supply to battery / PV.

  3. Pushing back: Does the app show pushing back to non-essential load?

Thank you for your assistance

Regards

Talon Solar Energy

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Ndlovs60
Apr 24

I suppose when the grid interface malfunctions it would not sense the presence of the grid and sends such a message. It does not occur too often though- mine occurred occurred once in 4 months

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